Support

Last updated: 2026-10-16

Support is by email.

Please include your shop domain (yourshop.myshopify.com). We normally reply within two business days.

Common questions

Do you handle buyers’ personal information?
No. We do not request access to orders or customers. See the privacy policy.

I turned on checkout blocking but nothing is blocked.
Check that you are on the Guard plan, that you selected which kinds to block, and that “Stop these at checkout” is ticked. Anything marked as intentional is never blocked.

A finding is actually intentional.
Press “This is intentional” on that item. It will stop being reported and will never be blocked at checkout.